Frequently Asked Questions
Find answers to common questions about our products and services
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.
Do you ship internationally?
Yes, Lusailstore ships to over 50 countries worldwide. Shipping costs and delivery times vary by location.
Can I change my shipping address after placing an order?
Address changes can only be made within 2 hours of placing your order. Please contact our support team immediately.
Are the products on your site authentic?
Absolutely. We source directly from authorized distributors and manufacturers to ensure 100% product authenticity.
What should I do if I receive a damaged item?
Please contact us within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund.